At Apex Science Group, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for returns and refunds on purchases made through our website.
Refund Policy Overview
If you are not completely satisfied with your purchase, you may request a refund within 10 days of delivery. Please ensure that your request meets the eligibility criteria outlined below.
Refund Eligibility Criteria
To qualify for a refund, the following conditions must be met:
- Refund request must be submitted within 10 days of receiving the order
- Product must be unopened, unused, and in original packaging
- Item must be returned in resalable condition
- A valid proof of purchase or order confirmation is required
Failure to meet these conditions may result in rejection of the refund request.
No Partial Refund Policy
Apex Science Group maintains a strict no partial refund policy. We do not provide:
- Partial refunds
- Partial credits
- Partial replacements
Refunds are only issued for eligible full returns that comply with this policy.
Damaged or Incorrect Product Returns
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
- Your order number
- Clear photos of the damaged or incorrect item
- Images of the packaging (if applicable)
Our support team will review your case and provide a suitable resolution, such as a replacement or refund.
Refund Process & Timeline
Once your returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time may vary depending on your bank or payment provider
- You will be notified once your refund has been processed
Contact Customer Support
For any refund requests, return queries, or order-related concerns, please contact our customer support team through the official contact details available on our website.